Property Management:
● Ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements.
● Support the General Manager to implement all building processes that deliver an effective operation on site, an excellent customer experience and align with Folk’s operational standards and comply with key regulations, including RICs, ARMA-Q and H&S.
● Deliver all aspects of the Property Management Schedule (PMS), ensuring that all objectives are met.
● Ensure that the buildings are properly resourced and serviced at all times, with any absences catered for in a cost effective manner.
● Carry out monthly compliance inspections ensuring KPIs are achieved.
● Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management.
Resident Engagement:
● Act as the face for the development, supporting the team in engaging with residents to ensure that the highest levels of customer care and service are maintained at all times.
● Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels.
Health and Safety:
● Ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for residents and staff and keep systems up to date.
● Help oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust records.
People Management:
● Act as a role model for the values and key behaviors across the organisation.
● Promote peak performance through proper objective setting, one to one’s, personal development, team meetings and performance reviews.
● Ensure all policies and processes are adhered to and regulations respected, with accurate and timely work delivered by you and members of your team.
● Oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties, in line with escalation procedures.
